Responsible Gaming

Our Commitment

Royal Reels Guide writes about Royal Reels for adult players who choose to gamble. We describe bonuses, wagering and withdrawal terms plainly so that you know the conditions before you play, and we never present gambling as a source of income. Royal Reels and the Site are for players aged 18 and over only.

Simple Rules for Safer Play

A few habits keep gambling in its place:

• set a budget before each session and stop when it is spent;
• decide how long you will play and keep to it;
• never chase losses with a bigger deposit;
• never gamble with borrowed money or money meant for rent, bills or food;
• avoid playing when you are stressed, upset or under the influence of alcohol;
• take regular breaks and keep other hobbies and plans in your week.

Warning Signs of Problem Gambling

Ask yourself these questions honestly:

• Do you spend more money or time on gambling than you planned?
• Do you try to win back what you lost?
• Have you borrowed money or sold something to gamble?
• Do you hide your gambling from family or friends?
• Do you feel anxious, guilty or irritable when you are not playing?
• Has gambling affected your work, studies, sleep or relationships?

If you answered yes to one or more, it is a good moment to pause and talk to someone. Support is free and confidential.

Control Tools at Royal Reels

Royal Reels offers tools in the player account that help you take a step back:

• Time-out: take a break for 1, 3, 7 or 15 days, during which you cannot play;
• Self-exclusion: block your account for 7, 14, 30, 60 or 90 days, or indefinitely;
• Account closure: close the account completely through live chat or by email to Royal Reels support.

Royal Reels support is available by live chat 24/7 in English, so you can ask for a break at any hour. A self-exclusion stays active for the whole period you choose and cannot be cancelled early.

Self-Exclusion and Blocking Software

Self-exclusion works best when you close every route back to gambling. After you self-exclude at Royal Reels, you can also:

• install blocking software such as Gamban or BetBlocker, which stops access to gambling sites on your phone and computer;
• unsubscribe from casino emails and SMS and remove saved shortcuts from your home screen;
• ask your bank about gambling transaction blocks, which many Australian banks offer on debit and credit cards;
• tell someone you trust about your decision so they can support you.

Preventing Underage Gambling

Gambling is strictly for adults aged 18 and over. Royal Reels asks players to confirm their age at sign-up and can request identity documents at any time.

If children use your devices:

• never share your login details and log out after each session;
• do not save passwords in the browser;
• use parental control software such as Net Nanny or the built-in controls on iOS, Android and Windows;
• keep cards and payment apps protected with a PIN or biometrics.

Free Support in Australia

These services are free, confidential and staffed by trained counsellors:

• Gambling Help Online: 1800 858 858, 24/7, with online chat, email support and self-help tools at gamblinghelponline.org.au;
• Lifeline: 13 11 14, 24/7 crisis support for anyone feeling overwhelmed;
• National Debt Helpline: 1800 007 007, free financial counselling if gambling has caused money problems;
• Gamblers Anonymous Australia: peer support meetings across the country, listed at gaaustralia.org.au;
• Gambling Therapy: free international online support and forums at gamblingtherapy.org.

Family members and friends affected by someone else’s gambling can use the same services.

Check Your Gambling

A short self-assessment can show whether gambling is starting to cause harm. Gambling Help Online offers a free quiz that takes a few minutes and suggests next steps based on your answers. Be honest with yourself. Nobody else sees the results.

How to Contact Us

If you have questions about this page or want help finding the right support service, write to [email protected] or call +61 2 5550 4812, Monday to Friday, 9:00 to 17:00 AEST. We do not have access to casino accounts, so requests for limits, time-outs or self-exclusion must go to Royal Reels support through live chat in your account.

If you or someone you know is in immediate danger, call 000.